Privacy Policy

Effective Date: [18/08/2025]
Last Updated: [ 18/08/2025]

1. Data Controller

2. Data We Collect
We may collect and process the following personal data:

  • Identification data (name, surname, age, ID, etc.).

  • Contact details (email, phone number, address).

  • Payment and billing data.

  • Event attendance preferences and purchase history.

  • Information derived from cookies and web analytics tools.

3. Purpose of Processing
Your data will be used for the following purposes:

  • Manage ticket sales via the Fourvenues platform.

  • Process merchandising orders.

  • Send promotional and informational communications about Ku Barcelona events, products, and news.

  • Run digital advertising campaigns via Meta Ads and Google Ads (audience segmentation).

  • Send newsletters and marketing emails.

  • Comply with legal and tax obligations.

4. Legal Basis

  • Execution of a contract (ticket and product sales).

  • User consent (marketing and communications).

  • Legitimate interest of Ku Barcelona (service improvement, analytics).

  • Compliance with legal obligations.

5. Data Sharing

  • Data may be shared with the Fourvenues platform, acting as an intermediary in ticket management.

  • Data may be shared with technology providers necessary to provide services (hosting, email marketing, payment processors).

  • No international transfers of data outside the European Economic Area are foreseen, except when strictly necessary by providers (e.g. Meta Platforms, Google LLC), always ensuring adequate safeguards.

6. User Rights
You may exercise the following rights at any time:

  • Access, rectification, and erasure.

  • Restriction and objection to processing.

  • Data portability.

  • Withdrawal of consent for commercial communications.

To exercise these rights, send an email to privacy@kubarcelona.es attaching a copy of your ID.

7. Data Retention

  • Customer data: as long as the contractual relationship lasts, and subsequently, during the periods required by law.

  • Marketing data: until consent is withdrawn or unsubscription is requested.

8. Security
Ku Barcelona adopts technical and organizational measures to guarantee the security of personal data and prevent unauthorized access, loss, or alteration.

9. Supervisory Authority
In case of conflict, users may lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.